Shipping & Returns

SHIPPING

At Artimmix.com, we understand the urgency of our customers' orders and try our best to ensure that our shipments reach them as soon as possible. Orders are shipped out on the same day as they are processed and confirmed, and are delivered the next day by our courier service. Daily orders are shipped until 3pm PST after confirmation so any orders that are confirmed after 3pm will be shipped the next working day.

After an order is placed, you will receive an email notification right away stating that your order has been processed. Once the order is processed, you will receive a confirmation call from our customer service agents. When the order has been confirmed by the customer, it will be our top priority to dispatch your order within 24 hours so that it reaches you as soon as possible.

Unexpected delays may occur with the shipment - kindly track your shipment with the tracking number that will be provided for your order or Contact Us so we can take the required steps to ensure that your order gets delivered to you as soon as possible.

We deliver to all major towns and cities in Pakistan. Delivery time varies between different cities and regions. Orders placed within major cities including Lahore, Karachi and Islamabad are usually guaranteed next day delivery once the order has been dispatched. Smaller cities and towns may require up to 2-3 days for delivery once the order has been dispatched. Certain regions including KPK areas and Azad Kashmir, may require up to a 5 day delivery time once the order has been dispatched from our end. For any reason if our courier service is not able to deliver to your area, we will find an alternative way to arrange shipment of your order.

We offer free shipping on all orders placed via Artimmix.com. There are only a few exceptions where a delivery fee maybe charged - these are usually on selected items that weight more than 5kgs.

RETURNS

Artimmix.com has a free of charge 3-day return policy for most products. This means that if you are not 100% satisfied with your purchase, then it may be returned back to us. In return, you will receive a refund which can be used to shop our website for the price of the item that you just returned. The customer will have to pay shipping charges for the returned parcel. We strongly advise that you Contact Us as soon as possible if you want to initiate a return process.

Please note that items which will be returned must be in an unused condition and contain all the original tags and packaging (if any).

CANCELLATIONS

At Artimmix.com, our top priority is that our customers feel comfortable in buying the products that they really desire. If you are not satisfied and comfortable with your purchase then you are able to cancel your order. We usually dispatch our orders within 24 hours so we request that you let us know about any cancellations as soon as possible.

Cancellation of your order will depend on whether your order has been shipped or not. If the order has been confirmed but not shipped, you can Contact Us and we can cancel your order right away. If your order has been shipped then we will not be able to cancel it. Your best option then is to return the item and receive a refund which will be redeemable on our website for the price of the item that you just returned.